Blending Innovation with The Tried and True
Randy and I are back on-line after an intense series of consulting and training projects. Several of these initiatives replicated previous work, and several involved new sponsors, situations, and solutions.
As we assess the results, I find that the value of creating new models and materials is much different than the value of providing well-tested approaches. Each has its own risks and rewards.
The potential for learning is high with new services. So is the reward of partnering with sponsors on innovative means to address evolving issues, needs, and priorities. The risks of new services include the challenge of predicting time and cost requirements for first-time activities, or responding to unanticipated customer reactions and requests.
With well-tested methods and familiar situations, these issues subside. Yet others arise: When sponsors request services they have used successfully before, it is important to check whether the method still responds to what is required. A fresh touch can be needed to ensure you, audience, and partners observe and participate with fresh eyes and ears.
Our customers and their needs do not stand still. As consultants, each of us must continue to develop new approaches and ways of drawing on and expanding our expertise to meet these needs For a healthy practice, innovation must be balanced with a stable foundation of reliable methods and services.
How can you achieve this balance with your consulting work?
Susan and Randy
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